Frequently Asked Questions

What are the acceptable Identification‘s I can use while transacting with you. ?

As per Central Bank of Kuwait guidelines, a valid/unexpired

  1. Civil Id
  2. Passport
  3. GCC Card

these are acceptable identification one can use for performing a transaction.

Can I use my Driving License as an Identification while performing a Transaction?

The driving license is not a valid Identification as per Central Bank of Kuwait Guidelines. As per Central Bank of Kuwait guidelines, a valid/unexpired

  1. Civil Id
  2. Passport
  3. GCC Card

are acceptable identification one can use for performing a transaction.

Is there any limit for payments in cash?

Yes! As per Central Bank of Kuwait guidelines, we can only accept up to 3000 /- KD in cash for any transactions. For amounts above 3000/- KD you can use the following methods...

  1. K-NET
  2. Bank transfer to our account with a local bank
  3. Cheque drawn on local bank ( Subject to realization )

What are the services offered by your company?

Please click on the following link for more information.

Can I use my credit card for making payment?

Currently we do not accept payments from Credit Cards; However you may use any of the following methods to carry out a transaction.

  1. Cash ( Up to 3000 /- KD )
  2. Use your K-NET Dept Card
  3. Bank transfer to our account with a local bank
  4. Cheque drawn on local bank ( Subject to realization )

I have a Complaint regarding a product or service I have availed.

Kindly contact the Manager - Customer Service Tel Number – 1888818 Ext 222 or email us your query / complaint at email id cs@muzaini.com

I want to send a Western Union transfer. What details should I provide?

A Western Union transfer requires you to give the following.

  1. Name of the Receiver
  2. Destination Country
  3. Amount you want to send

Please make sure to give the accurate name of the receiver,as per the identification produced by the receiver.

I want to send a Bank to Bank Transfer / Transfer to my account. What information should I be providing?

It is always important to provide your accurate bank details in order to avoid any discrepancies. The following information is required.

  1. Beneficiary Name
  2. Account Number
  3. Account Number
  4. Branch Name & Branch Address.

Transfers for specific countries might require more details.

Kindly contact our Customer Services for more details.

Dollar Exchange Type (Rate)

  • American & European Currencies
  • Asian & African Currencies
  • Precious Metals
  • Currency Converter

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